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How cctoto Handles Your Personal Data

Your account data, payment details, and activity on cctoto are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsData retention policyYour right to request deletion

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What Data We Collect and Why

cctoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity and process your transactions — your name, contact details, and the wallet identifiers you use for DANA, OVO, or GoPay deposits and withdrawals. We do not sell this data to

1
third parties. Transaction records are retained to meet financial compliance requirements applicable in eligible regions; the retention period depends on local law where access is permitted. Device data — browser type, session tokens, and IP address — is collected automatically to keep your account secure and
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to detect unusual login activity. If you access cctoto from Medan or Semarang or anywhere else in Indonesia, the same data rules apply. You can request a copy of your stored data or ask us to delete your account information by contacting our support team directly.
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Availability of all services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PERLINDUNGAN AKUN ANDA

How We Protect and Manage Your Data

Data security on cctoto runs across four areas: how we store it, how long we keep it, who can access it, and how you can change or remove it. Every account session uses encrypted connections; wallet data from DANA, OVO, and GoPay flows through secure channels and is never stored in plain text. You stay in control — request a data export or deletion at any time through our support team.

Data Handling

Personal and payment data is stored on secured servers with access restricted to authorised personnel only. We do not share your data with advertisers.

Cookies and Sessions

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear these at any time through your device browser settings.

Retention Period

Account data is kept for as long as your account is active and for the period required by applicable local law after closure. We do not retain data beyond what is necessary.

Your Rights

You can request access to your stored data, ask for corrections, or submit a deletion request. Contact our support team and we will process your request directly.

HUBUNGI TIM KAMI

How to Reach Us About Your Privacy

If you want to review, correct, or remove your personal data, our support team handles privacy requests directly. Reach us through live chat on the site, by email, or via our Indonesia-facing help desk. We aim to respond to data requests within a reasonable timeframe; complex deletion requests may take longer depending on active account status and applicable local requirements.

Team online

Live Chat

Open the chat widget on any page of cctoto to reach our support team. Available around the clock for account and privacy questions.

Email Support

Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record quickly.

Help Desk

Our Indonesia-facing help desk handles wallet verification queries, account data reviews, and deletion requests in English for Indonesia.

Privacy Questions We Hear Most

These are the questions we get most often about how cctoto handles your personal data, your account information, and your rights as a user in Indonesia.

We collect your name, contact details, and the wallet identifiers you use — DANA, OVO, or GoPay. Device and session data is also collected automatically to secure your login.

No. Wallet data from DANA, OVO, and GoPay is used only to process and verify your transactions. It is not sold or shared with unrelated third parties under any circumstances.

We retain data for the period required by applicable local law after account closure. Once that period ends, your data is removed from our active systems.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your record and provide the data export within a reasonable timeframe.

Submit a deletion request through live chat or our support email. Requests on active accounts may require account closure first; we will walk you through the steps.

We use session cookies to maintain your login across mobile and desktop. You can clear or block cookies through your browser settings, though this may affect how your session works.

How cctoto Handles Your Personal Data

How We Protect and Manage Your Data

How to Reach Us About Your Privacy

Live Chat

Email Support

Help Desk

Privacy Questions We Hear Most

01 What personal data does cctoto collect when I open an account?

02 Is my DANA or OVO payment information shared with anyone?

03 How long does cctoto keep my account data after I close my account?

04 Can I request a copy of the data cctoto holds about me?

05 How do I ask cctoto to delete my personal data?

06 Does cctoto use cookies, and can I turn them off?

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